Help with Prism.

Contact

For Prism support questions, email:

When you write, include your device model, iOS or iPadOS version, Prism version, the model you were using, and what happened before the issue appeared.

Setup and compatibility

Prism is built for iOS 26 and iPadOS 26. Apple Intelligence support depends on Apple's device, language, region, and system settings. Downloadable local models require enough free storage for the selected model file.

Model downloads

Prism can refresh a remote model catalog and download model files when you choose to add them. After a supported model is available on your device, local chat and local history are designed to work without continuous internet access.

• Use a stable Wi-Fi connection for large model downloads.
• Keep Prism open if a download appears paused or waiting.
• Check available device storage before downloading multi-gigabyte models.
• Use valid GGUF files when importing models from Files.

Quick troubleshooting

• Restart Prism if the app appears stuck after changing models.
• Confirm Apple Intelligence is available and enabled for Apple Intelligence models.
• Reconnect to the network before refreshing the catalog or downloading a model.
• Free up device storage if imports or downloads fail.
• Update iOS or iPadOS when a system framework reports an availability issue.

Data and privacy

Prism is designed around local chat history and local model files. For details about what Prism stores, when Prism uses the network, and how to remove local data, read the Prism Privacy Policy.

Model catalog

Prism's remote model feed is published at /catalog/v1/catalog.json. This catalog contains model recommendation and download metadata for the app.